You should expect to receive your medical aid card within one month of joining. However, should you need to go to a general practitioner before your card is issued please make sure you obtain a confirmation of membership certificate from our membership department.

Please consult our membership department with a written letter of your intentions. Our membership department will advise you of the way forward.
Email: [email protected]

Members travelling outside Zimbabwe should remember to buy a travel cover policy before they leave. Members should consult MASCA for options available. If the patient is not covered by any policy and they have are carrying a MASCA card some service providers may accept this upon verification with MASCA yet other service providers may demand cash upfront. Should the member pay upfront, detailed invoices/receipts can be submitted for refunds in terms of MASCA rules.